Freight customer portal
Give customers answers before they ask.
A branded freight customer portal where shippers track shipments, download documents and see invoices, while agents keep them updated.
Available on Scale and Enterprise.Service that scales with every customer.
Blue marks what the agent does at each step. Your team approves what goes out.
- 1Set preferencesPicks each customer’s updates, format and schedule
- 2Watch shipmentsFollows every milestone for them
- 3Spot exceptionsNotices delays and missing documents early
- 4Update customersSends the update before they ask
- 5Loop in the teamFlags what needs a person
Freight customer portal features
Live shipment status
Status, ETA and container stage, updated as soon as your team sees it.
Delay alerts
Customers hear about a new ETA from you, before they check.
Documents
Bills of lading, invoices, arrival notices and proof of delivery, ready to download.
Invoices and quotes
Customers see open invoices and quotes without emailing your team.
Your brand
Your logo, your colors and your own domain.
Updates per customer
Daily, weekly or on each milestone, in the format each customer prefers.
Customer portal FAQ
Can I use my own brand and domain?
Yes. The portal uses your logo and colors, and runs on your own domain.
Do customers need to install anything?
No. The portal works in any browser, on desktop and mobile.
Which plans include the portal?
The customer portal and custom domain are included on Scale and Enterprise.
Can each customer get different updates?
Yes. Set the format and schedule per customer once, and the agents follow it on every shipment.
More freight forwarding software capabilities
See the customer portal with agents at work.
Book a demo on your own lanes, or talk to sales about pricing and migration.